GUIDE FOR INTERNATIONAL PATIENTS

Visit Guide for International Patients

How Your Visit Works

  1. 01

    Book in advance

    Please book through our online booking site, entering the menu you would like and your preferred date and time.

  2. 02

    Arrive at the clinic

    Please come at your booked date and time. Our staff will hold a counselling session and confirm the menu you would like.

  3. 03

    Examination and treatment

    You will be examined in person by a physician, and the treatment is carried out once the final details have been decided.

  4. 04

    Payment

    After your treatment, please pay at the reception desk.

Cancellations and Late Arrival

A cancellation fee applies under the policy below.

!

Cancellation fee

Cancellation or change of date/time by 18:00 the day before your treatment
None
Cancellation or change of date/time after 18:00 the day before your treatment
JPY 3,300 (tax included)

* A no-show on the day, or arriving more than 10 minutes late, is also treated as a cancellation, and a cancellation fee of JPY 3,300 (tax included) will be charged.

How to cancel

You can cancel from My Page after logging in to the booking site. If you are unable to, please call our enquiry desk.

Choosing a Treatment by Length of Stay

Use the length of your stay as a guide to choose the treatment that suits you best.

Category Treatment examples Follow-up visit
Completed in a single day Generally not required
More effective with repeat visits and treatments Generally not required
Multiple visits required Required

Payment Methods

Credit card

We accept VISA, Mastercard, JCB,
American Express, Diners Club
and Discover.

VISA Mastercard JCB American Express Diners Club Discover

Electronic payment

We accept PayPay
and Alipay.

PayPay Alipay

Cash

We also accept payment
in cash (Japanese yen only).

What to Bring to Your Visit

We cannot treat you without the following.

01

Photo identification
(passport, special permanent
resident certificate, etc.)

02

If you do not speak Japanese,
an interpreter must accompany you

Getting Here from the Airport or Station

ACCESS GUIDE

Getting to Nishitan Clinic

From the airport to the Ginza Clinic

Narita Airport

Narita Airport route

  1. Narita Airport
  2. Shimbashi Station (Keisei / Toei Asakusa Line)
  3. Exit 2 (2 min. walk)

Approx. 65 min.

Haneda Airport

Haneda Airport route

  1. Haneda Airport
  2. Shimbashi Station (Keikyu Airport Line)
  3. Exit 2 (2 min. walk)

Approx. 29 min.

From Tokyo Station to the Ginza Clinic

Tokyo Station

Tokyo Station route

  1. Tokyo Station
  2. Ginza Station (Marunouchi Line)
  3. Exit A4 (2 min. walk)

Approx. 10 min.

From the airport to the Shinjuku Clinic

Narita Airport

Narita Airport route

  1. Narita Airport
  2. Shinjuku Station (Yamanote Line)
  3. Exit A6 (6 min. walk)

Approx. 71 min.

Haneda Airport

Haneda Airport route

  1. Haneda Airport
  2. Shinjuku Station (Yamanote Line)
  3. Exit A6 (6 min. walk)

Approx. 48 min.

From Tokyo Station to the Shinjuku Clinic

Tokyo Station

Tokyo Station route

  1. Tokyo Station
  2. Shinjuku-sanchome Station (Marunouchi Line)
  3. Exit A4 (2 min. walk)

Approx. 19 min.

Clinic Rules

So that we can provide safe, high-quality medical care to every patient, we ask for your understanding and cooperation with the clinic rules below.

  1. 01

    The waiting area in front of reception is reserved for patients receiving treatment.

    • Anyone other than the patient (family, friends and so on) may not use it.
    • We ask everyone other than the patient to wait outside. (For medical safety, patients who need an interpreter or assistance may have one companion in the waiting area.)
  2. 02

    If you would like to wait at the clinic, a private room is available.

    • Use of the room costs JPY 1,650 (tax included).
    • The room accommodates up to three people in total, including the patient receiving the IV drip.
    • Depending on bookings, we may not be able to offer the room.
  3. 03

    Please set your phone to silent mode and refrain from taking calls.

    Please stay quiet in the waiting area and the IV drip room. Watching videos and sending or playing voice messages also disturbs other patients, so please refrain from doing so.

  4. 04

    Eating and drinking inside the clinic is not permitted (except for the candy and water we provide).

  5. 05

    Smoking is prohibited throughout the clinic, including the restrooms.

Consultation Hours

Mon Tue Wed Thu Fri Sat Sun Hol
Ginza Clinic 11:00〜20:00 10:00〜19:00
Shinjuku Clinic

Last reception

30 minutes before closing

* We cannot accept treatments that would run past our closing time. Please check the treatment duration before booking.